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Frequently asked questions (FAQ) :

Below are frequently asked questions, you may find the answer for yourself


How can I tell what skin type I have?

Think about how your skin feels when you wake up in the morning. If it’s generally tight and flaky, it’s likely to be dry. Oily skin usually has larger pores and looks shiny and glossy all over. On the other hand, combination skin will usually have an oily T-zone, while the rest of the face is dry. Lastly, normal skin feels even and balanced.

Understanding your skin type is the stepping-stone to achieving clear skin.


What are the most important parts of a skincare routine?

Since sun damage increases the risk of skin cancer, as well as skin problems ranging from wrinkles to dark spots, wearing sunscreen or sunblock on a daily basis is essential. Beyond that, it takes just a few minutes each morning and each evening to do the basics: washing with a cleanser and applying a moisturizer to your face and neck.


Does my face need a toner?

Yes, always! Toners have a range of benefits to offer. They help to balance the pH levels of your skin and remove impurities and fine makeup particles. Moreover, toners provide the skin with essential nutrients. However, make sure your toner is suited for your skin type. Using the wrong toner can have the opposite effect and leave your skin dry and dehydrated.


How can I prevent aging skin and wrinkles?

As your skin loses elasticity and collagen, it naturally begins to appear wrinkled and saggy. By caring for it and focusing on prevention, you can minimize these issues. To do so, wear sunscreen every day and use skin products that contain collagen, antioxidants, and retinoids like K-Secret Retinol Patches, CQMONG products, and Etude House Collagen Intense Serum which reduce fine lines and wrinkles and help improve the appearance of sagging skin.


How do I know if a product is right for me?

Sometimes, there is no way to tell for sure unless you try it. Usually, however, you can make an educated guess by examining the product’s label and ingredient list. Besides, Experts recommend patch testing the product on your skin before applying it to your face.


Do I really need to wear sunscreen every day?

In short, yes! If you care about your skin, wearing broad-spectrum sunscreen is the one thing you can do to protect it most. Sunscreens/sunblock help decrease the risk of skin cancer and other negative effects including wrinkles, fine lines, freckles, and sallowness.


How long does it take for skincare to work?

While a good rule of thumb is between 30 days and 60 days, this differs largely from person to person and from product to product. Moreover, while some products may produce instant results, others take time. Long-term changes like reducing acne and lightening hyperpigmentation usually take some time but our products will for sure give you the requested results.


How can I fix an uneven skin tone?

An uneven skin tone is caused by an uneven distribution of pigment. Sun exposure and hormonal changes can also contribute to this issue. Yuja Niacin products, Vita C Talk Serum, and K-secret Vitamin C Patches that contain vitamin C, can all help to even out your skin tone. It is also possible that your skin can develop an uneven tone due to a buildup of dead skin cells. If that is the issue, a simple way to even out your skin tone is to exfoliate once or twice a week using K-Secret body peeling for your body and AHA 10% Amino Peeling Ampoule for your face.


Which sunscreen/sunblock is the best for my face?

We have many choices but this depends on your skin type and your needs. Calamine Secret Sunblock with Pink Tone-up is a Triple functional cosmetic, "brightening, anti-wrinkle, UV protection". This sunblock soothes sunburnt skin with real calamine 15,000ppm. With SPF50+, PA++++, your skin is protected against UV rays and the lightweight texture allows you to reapply it several times for a day. Vita Collagen Secret Whitening Sun Lotion contains Hippophae rhamnoids water (Vitamin C) that leaves a glowy, moist-looking complexion. It features antioxidant effect and nourish your face with Collagen and Vitamins and it creates a natural tone-up effect and leaves an even skin tone. Besides, it is whitening, anti Aging, and soothing. COSRX Vitamin E Sunscreen is formulated with Vitamin E (Tocopherol) Antioxidant that reduces free radicals and helps reduce visible signs of aging and skin damage. It is suitable for all skin types and it is a fast-absorbing and non greasy sunscreen that doesn’t leave a white cast. Also, it Contains Silica which controls oil and sebum. There are other choices. You can contact us for advice.


Can I mix my serum and cream?

We recommend applying your serum first, and letting your skin absorb it for two minutes, before applying cream to lock in the goodness from your serum. We’d suggest not mixing as that will dilute the benefits of the serum.


Do I need to wear sunscreen when I’m indoors?

Yes. UVA can penetrate glass and can deeply penetrate your skin, causing pre-mature aging, wrinkling, loss of elasticity, and even skin cancer. So, apply sunscreen all day, every day, inside or outside!


Can I control oil production on my face?

Yes. Start by incorporating a light-weight and oil-free moisturiser like Calamine serum, Calamine cream, Super Matcha serum, and Hyalorunic essence into your skincare routine. While many believe that oily skin doesn’t require moisturising, this is absolutely wrong. Oftentimes, your skin produces excess oils to get rid of dryness. So, when your skin is moisturised enough, it won’t feel the need to produce excess oil and sebum. Then, the best solution is No Sebum Powder, Zero Sebum Powder, Zero sebum pact, and Zero Sebum Blur Pact that make your skin look clear and matte without clumps, control the extra sebum, and minimize pores size.